RETURN AND REFUND POLICY
Last Revised: January 30, 2018
PicoBrew's high standards for our products are our top priority. We are dedicated to making sure that your brewing experience is an enjoyable one, and we provide supportive customer care and detailed troubleshooting where needed. Many issues can be addressed with clear, step-by- step technical support via email. If we are unable to resolve an issue remotely, we are happy to bring machines in for necessary repairs.
RETURN POLICY FOR MACHINES AND ACCESSORIES
Unopened and/or unused machines and non-perishable items that you order directly from our Website (PicoBrew.com) come with a return policy during the first 15 days after you receive the product. To qualify, you must return the new and unused item (along with all included accessories, manuals, and the like) to us in its original packaging within 15 days of the date you receive the product. Machines and other non-perishable items may be returned for a refund or an exchange thereafter, but will be subject to a re-stocking fee, charged as follows:
- 16 days - 90 days the restocking fee is 15% of the purchase price
- 91 days - 6 months the restocking fee is 25% of the purchase price
- 6 months - 1 year the restocking fee is 35% of the purchase price
- No product returns are accepted after 1 year from the date of purchase.
Any accessories included in your purchase of a machine may be returned for a replacement, but will not be separately refunded.
Our return policy is non-transferable, and does not apply to machines or other items that were purchased from any other website or reseller, and is void if proper use and care instructions for the machine were not followed, or if a customer opens a machine and attempts to make repairs without specific instructions from PicoBrew to do so. Items purchased from a retailer partner or other reseller are subject to the reseller's return and refund policy.
RETURN POLICY FOR PERISHABLE ITEMS
We do not accept any returns of, or provide refunds for, any perishable items (such as PicoPaks). In the case of verifiable loss or damage, we are happy to send replacement PicoPaks.
To process a return, you will need to obtain an authorization number ahead of time by contacting PicoBrew at firstname.lastname@example.org . Please note the product's serial number when requesting a return. A representative will provide instructions, which you will need to follow for a successful return. No returns will be processed without an authorization number.
Any initial shipping costs paid are non-refundable, and you are responsible for all costs of return shipping. PicoBrew will provide shipping labels and instructions to ensure a safe return. If customers opt to use their own shipping methods at their cost, PicoBrew is not responsible for any goods damaged or lost during return transit.
PicoBrew will issue your refund, or ship an item in exchange (subject to being in stock), within 15 days of the return date. Refunds will be credited to the original payment method.